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Client portal myAXA

Your digital insurance folder

Now you can access your insurance documents 24 hours a day from wherever you are. Registration / Login


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For corporate clients

1. If you would like to register for the first time or change your administrator: Fill out the contract on the use of the myAXA client portal by a company​ directly online.​

2. Print the document.

3. Sign the document.

4. Send the document
- scanned by email to myaxa.vertrag@axa.ch
- or by post to
AXA Winterthur​
myAXA
P. O. Box 357
CH-8401 Winterthur

 

New:

From the fall, fiduciairies will have access to the customer portal myAXA.

 

Instructions for administrators

How to administer your user rights on the myAXA client portal:

> Download the instructions

 

For private individuals

You can register in the client portal directly. To register you will need the policy number of a contract with AXA and a mobile phone number from Switzerland or Liechtenstein.

The login involves three steps consisting of the email address, password and TAN. The TAN is sent to the phone number that was entered during registration.

Client portal in German
Client portal in French
Client portal in Italian ​​


myAXA client portal

myAXA is your digital insurance folder. Please note that the client portal is only available in German, French and Italian.

Your advantages
  • Overview of insurance contracts and their relevant documents;
  • Name and address changes;
  • Entry of claims and service inquiries;
  • Notifications of new documents;
  • Communication in the event of a claim and other messages from AXA;
  • Issuing access rights for employees is possible;
  • Administration of contracts.

Frequently asked questions about myAXA client portal

Here are the answers to some frequently asked questions about the myAXA client portal. If you can't find the answer you need, please contact the myAXA Helpline at 0800 800 292 or report a claim.

  • What is an mTan?
    ​Mobile transaction number: Every time you register, a one-off code is sent as a text message to your mobile phone.
  • What is a vTAN?
    Voice transaction number: Every time you register, a one-off code is sent by phone.
  • The TAN code doesn't work.
    The TAN code is valid only for five minutes. Try to log in again using your email address and password. You will be sent a new TAN code.
  • I can't log in to myAXA.

    In order to be able to log in to myAXA, you need a number from Switzerland or Liechtenstein and you must be a resident of Switzerland or Liechtenstein.

    • First, check that you correctly entered the user name / email address and password including uppercase and lowercase letters and special characters.
    • Ensure that your browser accepts cookies.
    • For other problems:  Please contact the myAXA Helpline on 0800 800 292
  • Can I use the myAXA client portal to report a claim?
    Yes, you can register a claim online in the contract overview. The form is already filled in with your data. You can also attach documents and images.
    If you have any questions, please contact the myAXA Helpline at 0800 800 292.

Terms of use for the myAXA client portal

For private individuals
For companies

Terms of use for private individuals

1. Subject of the contract

AXA Insurance Ltd. and AXA Life Ltd. (hereinafter "AXA") provide their clients (policyholders) who are domiciled in Switzerland and have a Swiss mobile phone number with a client portal with the following:

  • Overview of contracts and their relevant documents;
  • Changes of names and addresses;
  • Entry of claims and service inquiries;
  • Notifications of new documents;
  • Information in the event of a claim and other messages from AXA.

AXA intends to continue developing the functions offered by the client portal in order to promote electronic business transactions with the Client.

These terms of use define the rights and obligations of the parties in connection with the client portal myAXA.

Clients that are legal entities must appoint a representative who assumes their rights and obligations in accordance with these terms of use and has access rights to the myAXA client portal and all applications available on myAXA. The representative can also appoint separate representatives per insurance contract, who in turn assume the rights and obligations of the Client. These representatives are given access rights only to the respective insurance contract and, in the case of an affiliation contract, only for the portal in question.

2. Rights of use

The Client may use the client portal only for personal reasons and in accordance with the conditions set out below. AXA rejects all liability arising from use of the client portal by unauthorized third parties. There is no entitlement to access the client portal. AXA is entitled to close the client portal at any time, either in whole or in part, without giving the reasons.

3. Initial registration / login

During initial registration, the Client creates his personal account on the login page after having been identified by AXA. If the data entered does not correspond with the contents of the AXA database, AXA will apply additional security measures to identify the Client.

The Client logs in using a three-stage procedure consisting of email address, password and SMS code. During registration, the SMS code is sent to the mobile phone number provided. This procedure complies with current security standards and offers a high level of protection for personal data and against unauthorized third-party access.

Once an individual has authenticated himself using his personal access data, he is recognized by AXA as authorized to access the client portal. This means that AXA can provide this person with data and information without any further authorization checks and can accept legally binding instructions and communications from him. AXA assumes that this person is, in fact, the authorized person and not an unauthorized third party.

4. Blocking of access

If these terms of use are breached – through a breach of due diligence (see para. 9) or data security requirements (para. 11), for example – or if there is any suspicion of misuse by unauthorized third parties, AXA is entitled to block access to the client portal, in full or in part, without prior notice. AXA rejects all liability for loss or damage that occurs in connection with blocked access.

5. Paperless delivery of documents and other communications

In deciding to use the client portal, the Client accepts that in the future all documents relating to his relationship with AXA and other messages will be made available only in electronic form. This refers in particular to:

  • Contract documents (policies;
  • Correspondence on dealing with claims;
  • Invoices.

As soon as documents or other communications are made available in the client portal, the Client will be notified accordingly by means of an email to the address stored in the client portal. The documents and/or communications are deemed to have been delivered to the Client as soon as they can be accessed on the client portal. The Client can download and print out the files.

AXA is entitled to continue to send the stored documents by post, in particular when this is required by law or expedient for other reasons.

6. Additional use of the email address for internal AXA marketing purposes

The Client herewith explicitly agrees that the email address used by him for the client portal may also be used by AXA for marketing purposes (e.g. promotional communications and market research). This data is not passed on to other parties; disclosure of data to courts and the authorities on the basis of statutory surrender obligations and its use in the event of recourse is reserved.

If the Client prefers not to receive advertisements, he can notify AXA accordingly on 0800 809 809 (AXA 24-hour helpline).

7. Costs

AXA does not charge the Client for using the client portal. The Client will be informed in good time of any proposed changes to costs. The Client is responsible for any costs incurred from using the internet.

8. Technical problems and system failures

AXA will do everything it can to ensure that the client portal is available at all times. Despite careful maintenance, malfunctions may nevertheless occur, and it cannot be guaranteed that the client portal will be accessible at all times. System breaks will be planned for off-peak hours whenever possible. AXA assumes no liability for damage arising from such interruptions or malfunctions.

9. Due diligence obligations of the Client

The access data (as defined in para. 3) must be kept in a safe place and protected against misuse. The Client is responsible for any and all consequences resulting from misuse of his access data. If it is suspected or becomes known that unauthorized third parties are in possession of the Client's access data, the Client must inform AXA immediately so that access can be blocked and new access data can be issued as needed.

10. Data protection

AXA is fully committed to data protection. All data on persons is processed in accordance with the applicable data protection provisions.

The Client authorizes AXA to log, store or use all access data, accesses, transactions and changes. The data will be processed exclusively within AXA Group. It will not be shared with unauthorized third parties.

More information on data protection

11. Data security

The Client acknowledges that the data is transmitted across borders via a generally accessible network (i.e. the internet) and can be lost. Data transmission is protected by means of appropriate encryption procedures. Despite adequate encryption security it is impossible to exclude residual risks entirely. AXA therefore accepts no liability in connection with proper functioning and security during data transfer via the internet.

There is a risk that unauthorized third parties (e.g. hackers) may be able to access the Client's computer while the Client is online; it is also possible for the computer to become infected with computer viruses during internet access. The Client himself is responsible for access to his computer and for the internet connection and must ensure that adequate security precautions (e.g. anti-virus software and firewall programs) are in place.

If the client portal is accessed from outside Switzerland, there is the additional risk that Client data may be inadequately protected. The Client is responsible for determining whether or not this is the case. AXA accepts no liability in this regard.

12. Disclaimer

AXA rejects all liability to the extent permitted by law. In particular, AXA accepts no liability for damage, whether direct or indirect, resulting from transmission errors, technical faults, malfunctions or the non-availability of the internet, network overload or illegal access or access by third parties, careless use of the access data, blocking of access or other reasons associated with the use of the client portal. Furthermore, AXA rejects all liability in connection with the accuracy and completeness of the data that is transmitted or displayed electronically.

AXA also offers no guarantees for the content of external websites which are reached via links in the client portal.

13. Copyright

The contents and structure of the client portal are the property of AXA. Any copying of information or data, in particular the use of text, text segments, trademarks, logos and other visual material, requires prior written approval from AXA.

14. Termination

The Client is entitled to terminate his use of the client portal at any time. He can delete his access, which will deactivate his account.

AXA will automatically delete the Client's access authorization 24 months after expiry of all contracts between AXA and the Client.

If AXA should decide to close this client portal, it will inform the Client as soon as possible.

15. Changes to these terms of use

AXA reserves the right to modify these terms of use at any time and to adapt them to reflect relevant technical or legal developments. The functions described in para. 1 can be extended, restricted or modified at any time. Changes will be communicated in a suitable manner, generally electronically. Unless the Client objects within one month of being notified, the changes will be deemed to have been accepted. Any objection to changes to these terms of use will be regarded as notice of termination. Once the objection has been received, AXA will deactivate the Client's access to the client portal in accordance with para. 14.

16. Severability clause

If any parts of these terms of use become void or unenforceable, the validity of the remaining provisions are not affected. The parties must apply and implement these terms of use in such a way that the purpose of any parts that have become void or unenforceable continues to be served to the extent possible.

17. Applicable law and place of jurisdiction

These terms of use are subject to Swiss law. The exclusive place of jurisdiction is Winterthur.

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Terms of use for companies

1. Subject of the Contract

AXA's companies and collective foundations (hereinafter referred to as "AXA") that are shown as the contracting party of a company's contract on the use of the myAXA client portal make an online portal available to their customers. The portal can be used by corporate customers that have entered into an insurance contract with a contracting party of AXA, provided they have an email address and a mobile or landline phone number.

Textfeld: 15417DE – 2016-03 D

The functions currently available on the client portal primarily include:

■  Overview of insurance contracts and contract-relevant documents

■  Changes of names and addresses

■  Entry of claims notices and service inquiries

■  Notifications of new documents

■  Communication regarding a loss event

■  Other messages from AXA

AXA continues to develop the functions of the client portal further in order to promote electronic business transactions with its customers.

These terms of use for corporate customers govern the rights and obligations of the parties in connection with the myAXA client portal. Customers may use the myAXA client portal only in accordance with the following terms of use, which count as part of the Contract.

AXA has the right to discontinue the client portal fully or partially at any time without stating the reasons. Access to the client portal does not constitute a right.

2. Rights of use

The Customer appoints an Administrator in his company who has access to the myAXA client portal and its use. The Customer authorizes him by means of the "Contract on the use of the myAXA client portal by a company" to exercise his rights and obligations, to access all his company's information on myAXA, and to view salary information, claims information, and other sensitive personal details in connection with the company's insurance contracts. The Customer agrees to regular up- loads of new applications, which the Administrator can use with the myAXA access code he receives.

AXA must be notified immediately by post or electronic means about any changes in the Administrator's authorization, in particular in cases where it is switched or revoked. For this purpose, the "Change of Administrator" template is available on myAXA. The Customer bears the consequences of any violations of the notification obligation.

The Administrator can also designate individual users per insurance contract, who in turn assume the Customer's rights and obligations. The users are granted access only to their respective insurance contract and applications.

The Customer confirms that he has read and understood the "Terms of use for corporate customers" and distributed them to the Administrator and users. AXA rejects all liability in cases involving the use by an unauthorized third party.

3. Initial registration / login

AXA verifies that the Administrator is authorized before the initial registration. In case of a match with the data in its database, it sends the Administrator the access code by post to the address specified in the Contract.

After having entered the access code, the Administrator sets up the customer account on the login page. He then completes the registration process by entering a password.

With every subsequent login to myAXA, the user must enter the email address, the password, and an SMS code (sent via mTan or Voice Tan). The mTan is sent to the mobile phone number that was provided during registration. The Voice TAN is sent to the land line number that was provided during registration.

AXA considers anyone who has authenticated himself using the above-mentioned login details to be an authorized user of the client portal. AXA can therefore provide this person with data and information without further verification of his access, and it can also accept binding Customer orders and messages from him. AXA assumes that this person is in fact the authorized person.

4. Blocking of access

Customers who suspect that an unauthorized party is in possession of the login details must call AXA's Customer Care unit at the Service Center at 0800 809 292 immediately. The Service Center can be reached around the clock.

AXA has the right to block access to the client portal fully or partially without prior notification if these "Terms of use for corporate customers" are violated – e.g. through a breach of due diligence (para. 9) or data security provisions (para. 11) or on suspicion of misuse by an unauthorized third party. AXA rejects all liability for loss or damage that occurs in connection with blocked access.

Textfeld: 15417DE – 2016-03 D

5. Delivery of documents and messages

The Customer is aware that by using the client portal certain documents and messages concerning his relationship with AXA will be sent or made available only in electronic form in the future. AXA is introducing its electronic delivery system in stages for:

■  Contract documents (e.g. policies)

■  Correspondence regarding claims

■  Invoices

Before the changeover to fully electronic document delivery, the Customer is notified and given the option on the myAXA client portal to have the item also delivered by post for a fee.

The respective documents or messages are sent additionally by post only if the Customer responds to the notification. The following applies if the Customer chooses not to receive an item by post: As soon as documents or messages are made available in the client portal, the Customer is informed via the email address that is used for the client portal. The documents and messages are deemed to have been delivered as soon as they can be accessed on the client portal. It is the Customer's responsibility to download the files so that he can meet his contractual obligations in good time.

6. Additional use of the email address for AXA's internal marketing purposes

​The Customer hereby agrees that AXA can also use his email address for the client portal for marketing purposes – e.g. sending advertisements and doing market research. This information is not passed on to other parties; its disclosure to courts and authorities pursuant to statutory surrender obligations and its use in the event of recourse is reserved.

Customers who prefer not to receive advertisements can notify AXA on 0800 809 809 (AXA 24-hour phone).

7. Costs

AXA makes the client portal available free of charge. The Customer is informed in good time if any charges apply at a later time. The cost of using the internet is based on the rates of the Customer's internet provider.

8. Technical malfunctions and interruptions

AXA will do everything it can to ensure that the client portal is available around the clock. However, malfunctions may occur even despite careful maintenance, and it cannot be guaranteed that the client portal will be available at all times. Planned system breaks are scheduled during off-peak hours whenever possible. AXA cannot be held liable for loss arising from interruptions or malfunctions.

9. Due diligence obligations of the Customer

The login details (as defined in para. 3) must be stored securely and protected against misuse. The Customer is responsible for all consequences resulting from misuse of his login details. The Customer must inform AXA immediately if a suspected or known unauthorized third party has gained access to his login details so that access can be blocked and new login details can be issued as needed.

10. Data protection

AXA is fully committed to data protection. All personal data is processed in accordance with the applicable data protection provisions.

The Customer authorizes AXA to record, save, and use all login details, logins, transactions and changes. This information will be processed exclusively within AXA Group and will not be shared with any unauthorized third party.

Additional information on data protection


11. Data security

The Customer is aware that data is transmitted across borders via a generally accessible network (i.e. the internet) and can get lost in the process. Data is appropriately encrypted during transmission. Nevertheless, it is impossible to exclude every residual risk entirely, despite adequate encryption. AXA accepts no liability for the proper functioning and security during data transmission over the internet.

There is a risk that an unauthorized third party (e.g. a hacker) can gain access to the Customer's computer or data connection or that the computer becomes infected with a virus while the internet is being used. The Customer is responsible for managing his own computer access and internet connection and must ensure adequate security measures by installing anti-virus and firewall software, for example.

There is the additional risk that the Customer's information may be inadequately protected when the client portal is accessed from abroad. The Customer is responsible for informing himself properly about these risks. AXA rejects all liability in this regard.

12. Disclaimer

AXA rejects all liability to the extent permitted by law. In particular, it accepts no liability for direct or indirect loss or damage resulting from transmission errors, technical defects, malfunctions or non-availability of the internet, network overload, illegal interference or access by third parties, careless use of login details, blocked access, or other reasons relating to the use of the client portal.

Furthermore, AXA offers no guarantees for the content of other websites that are linked to the client portal.

13. Proprietary rights

The contents and structure of the client portal are the property of AXA. Any copying of information or data, in particular the use of text, text segments, trademarks, logos, and other visual material requires the prior written approval of AXA.

14. Termination

The Customer has the right to discontinue the use of client portal at any time. Deleting the login details will also deactivate the account and terminate the Contract.

AXA automatically deletes the Customer's access authorization 24 months after expiry of all insurance contracts between AXA and the Customer, in which case the Contract ends.

AXA informs the Customer as soon as possible if it decides to discontinue the client portal.

15. Changes in the "Terms of use for corporate customers"

AXA reserves the right to change these "Terms of use for corporate customers" at any time. The functions described in para. 1 can be expanded, restricted, or modified at any time. Such changes are then communicated in an appropriate way and deemed to have been accepted unless the Customer objects in writing within one month of being notified. An objection is regarded as notice on the Contract with immediate effect. After AXA receives an objection, it deactivates the Customer's login to the portal in accordance with para. 14.

16. Severability clause

If any parts of the Contract become void or unenforceable, the remaining provisions are not affected. The parties must draft the Contract so that it fulfils the purpose of the invalid or legally unenforceable parts to the extent possible.

17. Applicable law and place of jurisdiction

The Contract is subject to Swiss law. The exclusive place of jurisdiction is Winterthur.

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