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Mobile devices claim

Please note when reporting damages

Step 1: Bring your damaged device into a Swisscom Shop. There your phone or tablet will be repaired or you will receive a replacement device.

Step 2: Settle the costs of repair or the replacement device in the Swisscom Shop. Make sure you obtain a payment receipt.

After that:

Step 3: Fill out this form and attach the payment receipt from step 2.

In case of call misuse due to theft, please report the costs incurred through this form.

If you are not the owner of the given IBAN account please type the owners full name in the message field.

* Mandatory information
Information about damage
     
     
 
 
   
 

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Permitted file formats: .jpeg, .jpg, .pdf

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