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Processing property damage claim



24-hour telephone:
From Switzerland 0800 809 809
From abroad +41 52 218 95 95


AXA contacts you in a few days. 


Repair by AXA

AXA arranges for selected partners to make the repair.

Your advantage:

  • AXA coordinates the workmen
  • High standard of quality
Own repair
You arrange for the repair yourself.
Depending on the type of claim, e.g. high repair costs, a claims adjuster inspects the damage before the repair. 


AXA pays the invoice.You pay the invoice and send a copy to AXA. 


Within 2-5 days after you send in the invoice, you are notified about the next steps or receive a letter about the claims amount to be paid. 

This process is valid for more than 90% of the claims, whereby some of the steps or time-relevant information may differ, e.g. in the case of complex claims or storm events, such as flooding.

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