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Hail damage

Frequently asked questions

Here you will find the answers to the most frequent questions about hail damage.

 

Questions and answers

Hail damage to the vehicle? AXA has put together the most important questions and answers for you.


Questions on the claims notice

 

Questions on the repair

  • Can I have the vehicle repaired in any garage?

    This depends on your insurance contract. If you have free choice of garage, the following applies:

    1. You instruct a garage of your choice.

      Inform your garage that it should call AXA at 0844 844 864 before it starts to carry out the repair.

    2. Have the vehicle repaired at an AXA partner garage.

      This way you can benefit from a lifelong guarantee on the repair and a free replacement car, including car pickup and delivery service. In the case of glass damage, the repair takes place at your choice of location, e. g. where you work. In this case, you need to contact the AXA 24-hour helpline at 0800 809 809 for an appointment.

    3. Have the claims amount paid out.

      Contact the AXA 24-hour helpline at 0800 809 809 to make arrangements. In the case of a leased vehicle, the claims amount is paid directly to the leasing company.

    If your contract does not include free choice of garage, AXA will refer you to a partner garage. In this case, you need to contact the AXA 24-hour helpline at 0800 809 809 for an appointment.
  • What are the advantages of having the repair handled through AXA?
    AXA will arrange for quick and straightforward handling of your claim. With an AXA partner garage, you can benefit from a lifelong guarantee on the repair and a free replacement car, including car pickup and delivery service. In the case of glass damage, the repair takes place at your choice of location, e. g. where you work. In this case, you need to contact the AXA 24-hour helpline at 0800 809 809 for an appointment.

 

Fragen zur Ausbezahlung des Schadenbetrags

  • Will AXA inspect the damage on my vehicle at my home?
    No, this is not possible due to limited capacity. However, you can have the damage inspected at an AXA Drive-In or by stopping by at an AXA partner garage. The claims amount is then calculated based on the inspection.

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